Archive for the ‘Strategy’ Category

Methods to engage people with technology

Wednesday, January 30th, 2008

If you are in London on February 13th, and are interested in how to do the right sort of thinking in advance of 'I want a community', go to this event (Thank you Petef for pointing me to it): Digital networks and computer systems remain obscure to most people until something ...

Three types of online facilitation

Saturday, January 19th, 2008

This post compliments my earlier post about the three types of community where I described three ways of looking at communities from the point of view of centricity and the login. It is meant to give you an idea about the challenges and opportunities offered to facilitators and community managers ...

Media Sandbox case study at Social tools conference 2008

Saturday, January 19th, 2008

The latest in Unicom's Social Tools conference series is on the 5th and 6th March in London. This one is called Web 2.0 and Beyond: Applying social and collaborative tools to business problems. As before, it will be chaired by David Gurteen, and there are some great ...

Membership engagement story

Thursday, December 6th, 2007

Lyndsay Rees-Jones (CILIP Membership Support Advisor) and I gave another presentation about the CILIP membership communities at Online Information yesterday. It was fun and we hope everyone enjoyed it. You don't have to read all this post; you can go straight to slideshare from here: See the presentation on slideshare We had already ...

Customer engagement survey 2008

Monday, December 3rd, 2007

E-consultancy and cScape have run their Customer Engagement Survey for the second year running and the report is now available. There is feedback in there for everyone and it makes for good reading. This bit is the first to chew on (for me anyway): "... 70% consider building a sense of community ...

Community ROI Report

Wednesday, November 21st, 2007

Forum One have released another of their very handy online community survey reports, this time about Community ROI. It's worth a download and a read. I've re-published some of the responses here after a bit of personal experience, but recommend the whole report. Many of us are wrestling with emergent community ...

Three types of community

Friday, November 16th, 2007

This is a brief overview of three community models. They are theoretical models, but they are ones I have used with a variety of people on a variety of real projects. They are very useful tools to abstract and discuss the myriad issues that communities throw up for their hosts ...

Social networks: findings with Amnesty

Friday, October 26th, 2007

Over June/July 2007, Steve Bridger and I worked with The Amnesty International UK (AIUK) web team, helping them build community around, and promote the Make Some Noise Movement in the run up to the launch of The Instant Karma CD. Download the findings document from here Our aim was to build and ...

Membership and real engagement: Online Information 2007

Wednesday, October 24th, 2007

Online Information looks fun this year. As well as the conference stuff going on upstairs,  a bunch of familiar names are doing 'Online Information Seminar' slots on the showfloor.  These are free to anyone coming to the exhibition (which is free) and there are some good looking sessions which are ...

Practical methods for knowledge sharing: free book

Tuesday, October 9th, 2007

The second KnowledgeBoard community book is out. It is a thing of much beauty. It is a brilliantly edited free book of excellent ideas, tips and tricks about how to share and co-create knowledge between people, written for free by the KnowledgeBoard community members based on their actual experiences. Here is ...